PRIVACY POLICY

1. Information We Collect

1.1 Personal Information

• Name, contact information, and identification details
• Payment information and billing address
• Dietary restrictions, preferences, and special requests
• Travel itinerary and accommodation preferences
• Emergency contact information

1.2 Technical Information

• IP addresses and device information
• Website usage data and browsing behavior
• Cookies and similar tracking technologies
• Location data when using our services

2. How We Use Your Information

2.1 Service Delivery

• Process reservations and bookings
• Provide personalized luxury experiences
• Deliver exceptional customer service
• Ensure safety and security of all guests

2.2 Communication

• Send booking confirmations and updates
• Provide information about resort services and amenities
• Share promotional offers and special events
• Respond to inquiries and support requests

2.3 Legal Compliance

We use your information to comply with legal obligations, including local regulations, tax requirements, and law enforcement requests when necessary.

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, including payment processors, booking systems, and marketing platforms. These partners are bound by strict confidentiality agreements.

3.2 Legal Requirements

• When required by law or legal process
• To protect our rights and property
• To ensure guest safety and security
• In case of emergency situations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

4. Data Security

4.1 Security Measures

• SSL encryption for all data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection

4.2 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When data is no longer needed, it is securely deleted or anonymized.

5. Your Rights and Choices

5.1 Access and Correction

• Access your personal information we hold
• Correct inaccurate or incomplete data
• Request a copy of your data in a portable format
• Update your preferences and communication settings

5.2 Deletion and Restriction

• Request deletion of your personal information
• Restrict certain processing activities
• Object to marketing communications
• Withdraw consent where applicable

5.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws and this policy.

8. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

10. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: